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Wholesale Selling Guidelines

We reserve the right to refuse terms and/or supply to any customer who we deem to be reselling or retailing Mustard London Limited products through unapproved channels. These unapproved channels include: Any third party retail or wholesale company based in the UK or abroad; Shops and websites that have not been authorised as official Mustard London Limited stockists, Mustard London Limited specifically do not approve selling via EBay, Amazon or any other similar website. Customers with new or moved locations should notify us for approval in advance.

CUSTOMER ACCOUNTS

We reserve the right to refuse terms and/or supply to any customer who we deem to be reselling or retailing Mustard London Limited products through unapproved channels. These unapproved channels include: Any third party retail or wholesale company based in the UK or abroad; Shops and websites that have not been authorised as official Mustard London Limited stockists, Mustard London Limited specifically do not approve selling via EBay, Amazon or any other similar website. Customers with new or moved locations should notify us for approval in advance.

CREDIT ACCOUNT CUSTOMER LOG-IN AND PASSWORD

Details are kept encrypted on our secure servers and are used to identify you as an authorised buyer for your company. Please keep these details confidential. Your credit card details are only used for individual transactions and will not be stored. If you forget your password this can be reset by contacting our sales team. by calling +44 (0) 208 810 9002 or emailing sales@justmustard.com

CHANGES TO LEGAL NOTICES

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

LAW, JURISDICTION AND LANGUAGE

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

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IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF UNITED KINGDOM

DUTIES AND TAXES

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.

MUSTARD does not have any responsibility on these additional charges that may apply.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United Kingdom), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

If a product is seized and destroyed by the customs, or returned to the United Kingdom, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to MUSTARD.

DELIVERY TIMING

MUSTARD does not guarantee at any time a certain delivery date or time frame for delivery outside of the United Kingdom for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.

SHIPPING TERMS

MUSTARD is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

MUSTARD cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.

MUSTARD is not responsible for mis-delivery errors via carrier, or incorrect shipping information.

Find out more about shipping options, costs and delivery times here.

Questions about International Shipping Disclaimer should be sent to us at sales@justmustard.com.

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