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RegionCostEst Delivery Time
UKFree delivery on all orders2-3 Working days*
Europe & Ireland£10.00 (Free with orders above £60)7-10 Working days*
US£20.00 (Free with orders above £100)14 Working days*
Rest of World£20.00 (Free with orders above £100)14 Working days*

CUSTOMS & IMPORT CHARGES

Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, Mustard has no control of these charges and they must be paid by the customer. To avoid any unexpected charges, we advice you check out what import charges may apply before you order!

Changed your mind?

If you are not 100% delighted with your purchase or you change your mind for whatever reason you have up to 3 months to return your purchase back to us for a refund or exchange. It is important that the product is unopened and in resalable condition. Upon receipt of your return we will inspect the goods and provide you with a refund minus the original delivery charge and or any import duties (for orders outside of the EU) within 7 working days.

Faulty Products

In the unlikely event where a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, providing you return the Product to us within 30 days of receipt. In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us for more information. This does not affect your Statutory Rights.

Procedure for returning unwanted or faulty goods

Please email sales@justmustard.com confirming your Mustard order number and whether you would like a refund or exchange. We will then contact you to advise how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:

Returns Department

Mustard Biz Space 4-6 Wadsworth Road, Perivale, Middlesex, UB6 7JJ United Kingdom Please note you will be responsible for the returned Products until they reach us. Any goods sent back without informing us initially via email will be rejected and we will not be able to organise a refund or replacement for you.

WHOLESALE SELLING GUIDELINES

We reserve the right to refuse terms and/or supply to any customer who we deem to be reselling or retailing Mustard London Limited products through unapproved channels. These unapproved channels include: Any third party retail or wholesale company based in the UK or abroad; Shops and websites that have not been authorised as official Mustard London Limited stockists, Mustard London Limited specifically do not approve selling via EBay, Amazon or any other similar website. Customers with new or moved locations should notify us for approval in advance.

CUSTOMER ACCOUNTS

We reserve the right to refuse terms and/or supply to any customer who we deem to be reselling or retailing Mustard London Limited products through unapproved channels. These unapproved channels include: Any third party retail or wholesale company based in the UK or abroad; Shops and websites that have not been authorised as official Mustard London Limited stockists, Mustard London Limited specifically do not approve selling via EBay, Amazon or any other similar website. Customers with new or moved locations should notify us for approval in advance.

CREDIT ACCOUNT CUSTOMER LOG-IN AND PASSWORD

Details are kept encrypted on our secure servers and are used to identify you as an authorised buyer for your company. Please keep these details confidential. Your credit card details are only used for individual transactions and will not be stored. If you forget your password this can be reset by contacting our sales team. by calling +44 (0) 208 810 9002 or emailing sales@justmustard.com

CHANGES TO LEGAL NOTICES

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

LAW, JURISDICTION AND LANGUAGE

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

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