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Delivery & Shipping

Please see our shipping costs below, if you need further information please contact sales@justmustard.com

*If your country is not listed unfortunately we can't ship to you as standard. Please contact us for an individual shipping quote.

United Kingdom

Royal Mail 24 Signed

Fee: £3.95 (Max Weight: 2kg) / Free Shipping above £30

DPD Local Next Day

Fee: £5.95 / Free Shipping above £30

Highlands & Offshore

Available Regions

Guernsey, Isle of Man, Jersey, Scotland / Highland, Northern Ireland / County Antrim, Northern Ireland / County Armagh, Northern Ireland / City of Belfast, Northern Ireland / County Down, Northern Ireland / County Fermanagh, Northern Ireland / County Londonderry, Northern Ireland / City of Derry, Northern Ireland / County Tyrone

DPD Offshore & Highlands

Fee: £12 / Free Shipping (Minimum Spend: £40)

Europe Mainland

Available Regions

Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, San Marino, Slovenia, Spain, Sweden, Switzerland

DHL Economy (ESI)

Fee: €17 / Free Shipping (Minimum Spend: €70)

US / Canada

Available Regions

Canada, United States (US)

DHL Worldwide Express

Fee: $20 / Free Shipping (Minimum Spend: $100)

Rest of World

Available Regions

Hong Kong, Japan, Singapore, Taiwan, United Arab Emirates, Australia, New Zealand

DHL Worldwiode Express

Fee: $35 / Free Shipping (Minimum Spend: $150)

CUSTOMS & IMPORT CHARGES

Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, Mustard has no control of these charges and they must be paid by the customer. To avoid any unexpected charges, we advice you check out what import charges may apply before you order!

For orders shipping outside of the UK, please consider any additional duties for your country. You can find out more here.

Hey, Still Need Help?

IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF UNITED KINGDOM

DUTIES AND TAXES

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.

MUSTARD does not have any responsibility on these additional charges that may apply.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United Kingdom), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

If a product is seized and destroyed by the customs, or returned to the United Kingdom, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to MUSTARD.

DELIVERY TIMING

MUSTARD does not guarantee at any time a certain delivery date or time frame for delivery outside of the United Kingdom for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.

SHIPPING TERMS

MUSTARD is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

MUSTARD cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.

MUSTARD is not responsible for mis-delivery errors via carrier, or incorrect shipping information.

Find out more about shipping options, costs and delivery times here.

Questions about International Shipping Disclaimer should be sent to us at sales@justmustard.com.

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