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Our Cookie Policy

WHAT ARE COOKIES

Your internet browser has the in-built facility for storing small files- “cookies” – that hold information which allows a website to recognise your account.

Our website takes advantage of this facility to enhance your experience.  You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

(1) Site functionality cookies – these cookies allow you to navigate the site and use our ‘wish list’ feature as well as keeps a record of what was placed in your cart.

(2) Customer preference cookies – To make your browsing and shopping experience as personal and seamless as possible, customer preference cookies remember your preferences like language, currency and location.

(3) Site analytics cookies – these cookies allow us to analyse and measure how our customers use the site which in turn help us improve your shopping experience and the sites functionality

(4) Targeting or advertising cookies – these cookies are used to deliver ads that are relevant to you. They also limit how many times you see an ad which also helps us measure the effectiveness of our marketing campaigns.

By using our site, you agree us to place these types of cookies on your device and accessing them upon future visits. If you wish to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . However, deleting or disabling future cookies, may affect your user experience and prevent you from taking advantage of certain functions of our site.

COOKIES WE USE

Below we list the different types of Cookies we may use.

Type of cookiesWhy we use these cookies
EssentialsThese cookies are essential for websites on our services to perform their basic functions. These include those required to allow registered users to authenticate and perform account related functions, as well as to save the contents of virtual “carts” on site.
FunctionalityThese cookies are used to store preferences set by users such as account name, language, and location.
AnalyticsThese cookies collect information on how users interact with our websites, including what pages are visited most, as well as other analytical data. We use these details to improve how our websites function and to understand how users interact with them.
AdvertisingThese cookies are used to display relevant advertising to visitors who use our services or visit websites we host or provide, as well as to understand and report on the efficacy of ads served on our websites. They track details such as the number of unique visitors, the number of times particular ads have been displayed, and the number of clicks the ads have received. They are also used to build user profiles, including showing you ads based on products you’ve viewed or acts you have taken on our website. These are set by Mustard and trusted third party networks, and are generally persistent in nature.

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IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF UNITED KINGDOM

DUTIES AND TAXES

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.

MUSTARD does not have any responsibility on these additional charges that may apply.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United Kingdom), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

If a product is seized and destroyed by the customs, or returned to the United Kingdom, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to MUSTARD.

DELIVERY TIMING

MUSTARD does not guarantee at any time a certain delivery date or time frame for delivery outside of the United Kingdom for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.

SHIPPING TERMS

MUSTARD is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

MUSTARD cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.

MUSTARD is not responsible for mis-delivery errors via carrier, or incorrect shipping information.

Find out more about shipping options, costs and delivery times here.

Questions about International Shipping Disclaimer should be sent to us at sales@justmustard.com.

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