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Conditions of Use

zTerms and Conditions

These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General terms and conditions
This site is owned and operated by Viral Brands Ltd trading as Mustard of Sabichi House, 5 Wadsworth Road, Perivale, Middlesex, UB6 7JD, United Kingdom. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please e-mail us at sales@justmustard.com or call +44 (0) 208 810 9002.

Delivery
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. Please let us know if you have a preferred delivery date or special requirement and we will attempt to accommodate you.

Unwanted Products & Cancellations
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items).

If in the unlikely event that you are not entirely satisfied with your purchase you may return it to us within 14 days of receipt for an exchange or refund. All goods returned must be as new and the responsibility for the return delivery costs lie with the customer. Upon return the goods will be inspected and a refund made within 14 days.

Faulty Products
Every effort is made to package our products appropriately in order to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, providing you return the Product to us within 30 days of receipt. In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us for more information. This does not affect your Statutory Rights.

Procedure for returning Unwanted or faulty goods
Please contact us by telephone on +44 (0) 208 810 9002 or email sales@justmustard.com to inform us that you wish to return the product(s). We will then provide you with a RMA number (Return to Manufacturer Authorisation Number) which must be included with the item and clearly marked above the address in order to improve processing of your return. We will also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:

Returns Department
Mustard
Sabichi House
5 Wadsworth Road
Perivale
Middlesex
UB6 7JD
United Kingdom
Please note you will be responsible for the returned Products until they reach us. Any goods sent back without a RMA number will be rejected and we will not be able to organise a refund or replacements for you.

Warranties & Liabilities
Subject to conditions and provided the total price has been paid by the due date for payment, Viral Brands Ltd warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship. Viral Brands Ltd will (at its own choice) either replace, repair, or give credit for Goods found to be faulty within the product’s warranty period. Unless otherwise stated the standard warranty period for all goods supplied by Viral Brands Ltd will be 12 months from the date of purchase.

Viral Brands Ltd will as far as possible endeavour to ensure that all goods supplied are safe and compliant with any relevant standards with regard to the specific intended and stated use for the goods. Viral Brands Ltd cannot be held responsible for defects arising from misuse or mishandling of goods. Any fault or damage to the goods supplied should be reported to Viral Brands Ltd immediately, failure to do so may affect the warranty.

The Customer will indemnify and keep indemnified Viral Brands Ltd against all claims, proceedings, costs and expenses in connection with any third party claim based upon any allegation that the safety of the Goods (or materials or components comprised within the Goods or any goods in which the Goods are incorporated) is not such as persons are generally entitled to expect, save where such deficiency in their safety was present at the time the Goods were dispatched to the Customer or its agents by Viral Brands Ltd or its agents.

Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. The Customer’s right to possession of the products shall cease if it does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for winding up (or in case of a person or firm commit an act of bankruptcy). The Customer shall hold any proceeds of sale as a fiduciary until its account with Viral Brands Ltd has been settled.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Viral Brands Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Privacy & Data Policy
Viral Brands Ltd makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy

Accuracy of content
We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT (unless you are logged in as wholesale member). If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.

Guidelines for Wholesalers
For a full list please click here

We reserve the right to refuse terms and/or supply to any customer who we deem to be reselling or retailing Viral Brands Ltd products through unapproved channels. These unapproved channels include: Any third party retail or wholesale company based in the UK or abroad; Shops and websites that have not been authorised as official Viral Brands Ltd stockists, Viral Brands Ltd specifically do not approve selling via EBay, Amazon or any other similar website. Customers with new or moved locations should notify us for approval in advance.

Customer accounts
Applications for credit accounts will considered only if accompanied by acceptable trade references. To apply for an account please contact our sales team by calling +44 (0) 208 810 9002 or emailing sales@justmustard.com. Initial Orders will be accepted strictly on a proforma basis.

Credit account customer log-in and password
Details are kept encrypted on our secure servers and are used to identify you as an authorised buyer for your company. Please keep these details confidential. Your credit card details are only used for individual transactions and will not be stored.

If you forget your password this can be reset by contacting our sales team. by calling +44 (0) 208 810 9002 or emailing sales@justmustard.com

Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

 

Delivery Rates and Returns

Shipping & Returns
Below refers to retail customers only. If you are a wholesale customer please click here for wholesale delivery prices and general wholesale terms.

Delivery Charges
All domestic retail customers are charged at £3.00 for a 48 hour shipping, £5.00 for 25 hours, and free shipping on any single order over £25. If you are a wholesale customer please click here for information regarding wholesale delivery charges.

Overseas & Non UK Mainland Destinations
We ship to almost all countries worldwide and have competitive prices for road and Air services to most of the world. For air shipments to countries like America, Canada & the Far East we will contact you first to discuss delivery and pricing options. We will always seek to quote you competitive rates and agree pricing with you first before finalising the order or taking payment. Please bear in mind that non EU destinations may be subject to customs charges.

Order Deadlines
Providing we have stock, orders must be placed before 1.00pm UK time for us to be able to despatch the same day. UK Mainland orders are despatched on a next day, before 3pm service using our carrier partners – Interlink.

Unwanted Products & Cancellations
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items).

If in the unlikely event that you are not entirely satisfied with your purchase you may return it to us within 14 days of receipt for an exchange or refund. All goods returned must be as new and the responsibility for the return delivery costs lie with the customer. Upon return the goods will be inspected and a refund made within 14 days.
Faulty Products
Every effort is made to package our products appropriately in order to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, providing you return the Product to us within 30 days of receipt. In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us for more information. This does not affect your Statutory Rights.

Procedure for returning Unwanted or faulty goods
Please contact us by telephone on +44 (0) 208 810 9002 or email sales @ justmustard.com to inform us that you wish to return the product(s). We will then provide you with a RMA number (Return to Manufacturer Authorisation Number) which must be included with the item and clearly marked above the address in order to improve processing of your return. We will also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:

Returns Department
Mustard
Sabichi House
5 Wadsworth Road
Perivale
Middlesex
UB6 7JD
United Kingdom

Please note you will be responsible for the returned Products until they reach us. Any goods sent back without a RMA number will be rejected and we will not be able to organise a refund or replacements for you.

 

Privacy Policy

We, Viral Brands Ltd T/AS Mustard are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:
To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

Cookies
There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your Concerns
If you have any questions or comments about privacy or the Mustard policy, or if you already have submitted information that you do not wish us to have or if you think that Mustard has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on +44 (0) 208 810 9002) or email (at info@justmustard.com ) and the information will be corrected as soon as possible or removed from our database as you request.

Mustard has a dispute resolution mechanism. If you think we have not followed our privacy policy in some way, please email us and we can help you resolve your concern.

Customer Service Contact
You may resolve any issues that concern your interaction with Mustard by email to info @ justmustard.com; or Post at Mustard, Sabichi House, 5 Wadsworth Road, Perivale, Middlesex, UB6 7JD; or Fax to +44 (0) 208 991 2455; or Telephoning +44 (0) 208 810 9002 (office hours, Monday – Friday, 9am – 6pm excluding public holidays).